Valerie Simon logo
Valerie Simon logo

All articles

Delivery

Find out everything you need to know about delivery: shipping options, lead times, fees, order tracking and more. Your satisfaction is our priority!

What are the shipping fees?

Delivery is free for orders of $100 CAD or more before taxes shipped within Canada. For orders under $100 CAD, a flat fee of $15 CAD will be charged. An additional charge may apply for the delivery of bulky items as well as for delivery to remote are

What is the delivery time for my order?

It takes between 3 and 10 business days for delivery in Canada. Please note that we are not responsible for delays caused by circumstances beyond our control, such as exceptional weather conditions, strikes, delays in delivery services or a credit ch

Do you offer an express delivery service?

Yes, we offer an expedited delivery service of 1-3 business days for a flat fee of CAN$10. A surcharge may apply on the delivery of bulky items as well as on delivery to remote areas.

Do you ship internationally?

For the moment, our delivery service is only offered in Canada and the United States .

Can I track the progress of my order?

After placing an order, you will receive an email containing a link that will allow you to follow the progress of the order.

What to do if the items received are damaged?

Lost parcels. We strive to ensure that every order reaches you in perfect condition. If your order is lost in transit, please contact our customer support team at [email protected] with your order number and all relevant details. Damaged parcels.