What to do if the items received are damaged?Updated 4 months ago

Lost parcels

We strive to ensure that every order reaches you in perfect condition. If your order is lost in transit, please contact our customer support team at [email protected] with your order number and all relevant details.

Damaged parcels

We understand the disappointment of receiving a damaged parcel. In this case, please inform our customer care team at [email protected] within 24 hours of receiving your order and include photos of the damaged items or package.

We will review the documentation provided and, if necessary, arrange a replacement or refund.