What to do if the items received are damaged?Updated 10 months ago

Lost parcels

We strive to ensure that every order reaches you in perfect condition. If your order is lost in transit, please contact our customer support team at [email protected] with your order number and all relevant details.

Damaged parcels

We understand the disappointment of receiving a damaged parcel. In this case, please inform our customer care team at [email protected] within 24 hours of receiving your order and include photos of the damaged items or package.

We will review the documentation provided and, if necessary, arrange a replacement or refund.