Valerie Simon

We ship&#xA0;worldwide. Please note that&#xA0;customs fees, taxes, and import duties&#xA0;may vary from one country to another and are entirely&#xA0;the buyer&#x2019;s responsibility.

Our shipping service is currently available only in Canada and the United States.

International Shipping | Valérie Simon Help Center

Delivery

How do I make a return?

What is your return policy?

Can I return an item purchased in-store online?

Can I make an exchange online?

In what condition should I return my items?

Who covers return shipping costs?

How long does the refund take?

Return

What are the shipping fees?

What is the delivery time for my order?

Do you offer an express delivery service?

Do you ship internationally?

Can I track the progress of my order?

What to do if the items received are damaged?

Customs Fees

Can I pick up my online order in store?

What is the turnaround time for in-store pickup?

Pickup in Store

Where can I find my order confirmation?

How do I cancel my order?

Is ordering over the internet secure?

My order

What are your payment methods?

What is Sezzle?

Can I use a promotional code in store?

Where do I enter my discount code?

Why is my discount code not working?

Can I use more than one promotional code on the same order?

Payment

What is your price adjustment policy?

What is your guaranteed best price policy?

Pricing Policy

How do I find my size online?

How do I care for my clothes?

Product

Do you offer gift certificates?

Can I use a gift certificate bought online in store?

How does gift card work?

What is the deadline for ordering an item and receiving it with Christmas?

How long do I have to return a gift?

Gift Cards & Holiday Season

Do you ship internationally?Updated 8 days ago