This category is dedicated to handling requests related to product returns. It allows customers to report issues with an item, request an exchange or refund, or receive instructions on the return process.
Returns must be initiated within 21 days of receiving your order. Items must be unused and in the original packaging. To request a refund or credit, please have your order # on hand and click on https://valerie-simon.com/en/apps/return. Your order #
We offer two return options: refund or credit. These options apply to all items available online, even on SALES , with the exception of jewelry, underwear and final sales (SALES of more than 50%) which are considered final sales . You have 21 days fo
No, a purchase made in store can only be refunded in store.
No. To make an exchange, return your original item, then order the new item through a new purchase.
Items must be returned in their original condition and with all tags attached. If the return conditions are not respected, the return may be refused.
Return costs are FREE when you choose to be refunded via an online credit (gift card). When the refund is issued through the original payment method, a return fee of $14.80 + taxes must be paid by the buyer. This will automatically be deducted from t
The refund process on your bank statement may take 48 to 72 hours following receipt of your return in store.