How do I make a return?Updated 2 months ago
Returns must be initiated within 21 days of receiving your order. Items must be unused and in the original packaging.
To request a refund or credit, please have your order # on hand and click on https://valerie-simon.com/en/apps/return. Your order # can be found in your purchase confirmation email. Once the link is clicked, you will need to choose the return option that suits you and you will receive a returns label to print and affix to the return box.
Return in store
You can visit any of our retail stores and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached.